Shipping and Handling Policy

SECTION 1 - SHIPPING OPTIONS

All orders are shipped from Singapore.

For Singapore address, we ship our products by normal mail or registered mail using Singapore Post. 

For international address, we ship our products by registered airmail using Singapore Post. For bulk purchases (more than 1kg), please contact us at hello@nestled-ellipsis.com and we will be happy to help you work out a cost-efficient shipping solution. 

 

SECTION 2 - SHIPPING & HANDLING CHARGES

All prices listed on the website exclude shipping and handling charges. Shipping and handling charges vary according to the following:

  1. Whether your order is to be delivered to an address in Singapore or overseas;

  2. Whether you have opted for Normal Mail or Registered Mail;

  3. The combined weight of your items; and

  4. The total value of your purchase.

The total shipping and handling charges will be calculated at the Checkout page after entering your shipping address.  

Nestled Ellipsis makes every effort to ensure that your order is well protected and packaged for shipping. We will not be responsible for items lost during the shipping process, hence we recommend that you to opt for Registered Mail.

Singapore Shipping Address

No handling charges will be imposed for all local mails.

For local Normal Mail, shipping cost for your order will be based on weight. 

For local Registered Mail, an additional S$2.24 (includes GST) applies. If you select this option, your purchase will be delivered to your doorstep. A tracking number will also be provided which you can use to check the shipping status here.

We offer FREE shipping (within Singapore only) via Registered Mail for purchases above S$60!  

Weight (X)

Normal Mail

Registered Mail 

0.5kg and below

Up to S$3.00

Up to S$5.24 (S$3.00 + S$2.24)
0.5kg < X < 1.0kg S$3.00 to S$4.50 S$5.24 to S$6.74

 

International Shipping Address

We require a handling charge of S$2.00 for each purchase equal or less than 0.5kg, and S$3.00 for each purchase between 0.5kg and 1.0kg. 

For shipping to international addresses, please refer to the Airmail Rates on Singapore Post website. Registered mail is compulsory for any orders delivered to any address outside of Singapore at an additional S$2.50 on top of the applicable Airmail Rates.  

You may check the shipping status of your international articles here: http://www.singpost.com or here. Please note that for registered articles to overseas, the scan events may differ from post to post. A scan event will be shown if and when they are provided by the overseas postal administrations.

The total shipping and handling charges will be available at the Checkout page after entering your shipping address.   

 

SECTION 3 - HANDLING AND DELIVERY TIME 

As our products are mostly made to order, please allow us 3 to 5 working days to hand craft your products. For custom size orders, we will inform you separately on the estimated timeframe required.

Thereafter, your order will be packed and shipped within 2 to 3 working days. When your order is despatched, we will send you a notification email along with the tracking number, if applicable.

Singapore Shipping Address

Local mail (including registered mail) generally takes 3 to 5 working days to reach its recipient after it has been shipped. 

International Shipping Address

Delivery time varies from country to country and cannot be guaranteed due to unforeseen delays that might occur. International mail via Singapore Post generally takes 5 to 14 working days to reach its recipient after it has been shipped. The estimated delivery times are dependent on the location of the shipping address. Click here to see the estimated delivery times. Please refer to the column which states "Ordinary Mail - Air" for the estimated delivery times as all international orders will be mailed via airmail. 

Please take note that weekends and public holidays are not working days. 

If you need the products on an urgent basis (and the delivery time frame for the above mentioned shipping options are not quick enough) or if you have alternative shipping options please contact us at hello@nestled-ellipsis.com before you place your order. We will work with you on an alternative shipping option based on your needs.